Refund policy

RETURNS & REFUNDS

Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items
If an item arrives damaged, is faulty, or is not what you ordered, please contact us through our Contact Us page. Include your order number, a description of the issue and clear photos where relevant. We may ask for further information so that we can assess the request.

Where a product has a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we will provide an appropriate remedy in line with the Australian Consumer Law.

Change of mind
We do not offer refunds or exchanges for change-of-mind purchases, unless required by law. This includes situations where you no longer want an item, ordered the wrong item, found it cheaper elsewhere, or no longer have a use for it.

Return costs
When a return is approved because an item is faulty, damaged or incorrect, we will handle reasonable return delivery costs as required by law. Please do not send an item back before receiving return instructions from us.

How to contact us
Use our Contact Us page and include your order number so that we can help you as quickly as possible.